Shipping & Returns

Dispatch

We ship our chairs throughout Europe. Delivery times vary per product and selected configuration. Standard collection items are typically shipped within 5–10 working days. Certain products or specific options may require a longer delivery time. Please refer to the lead time stated on each product page for the most accurate and up-to-date delivery estimate.

We ship our chairs with DHL, large orders can be shipped in a different way.

Return Policy

1. Consumers (B2C)

 

1.1 Right of Withdrawal (14 Days)

 

If you are a consumer (private individual), you have the right to withdraw from your purchase within 14 days without giving any reason.

 

The withdrawal period expires 14 days after the day you (or a third party designated by you) receive the goods.

 

To exercise your right of withdrawal, you must notify us within 14 days by email:

 

info@refurbishedmiller.com

 

After notification, you must return the goods within 14 days.

1.2 How to Return

 

All return requests must be sent to:

 

info@refurbishedmiller.com

 

Return shipments must be sent to:

 

Interioshops BV

Cornelis Houtmanstraat 24

7825VG Emmen

The Netherlands

 

Please ensure:

  • The product is complete.
  • All accessories are included.
  • The product is securely packaged for transport.

1.3 Condition of Returned Goods

 

You may inspect the product as you would in a physical store.

 

You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

1.4 Return Costs

 

Return shipping costs are borne by the consumer.

 

Return costs are:

  • Accessories: 7,50 - 35EUR
  • Chairs and desks: 50 – 195EUR

 

If you arrange your own transport, shipment is at your own risk.

1.5 Refunds

 

We will refund all payments received (excluding return shipping costs) within 14 days after we receive the returned goods or proof of shipment.

 

Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed.

1.6 Exceptions

 

The right of withdrawal does not apply to:

  • Custom-made products
  • Personalized products
  • Products that cannot be returned due to their nature
  • Sealed goods that have been opened (where applicable)

2. Business Customers (B2B)

 

Business customers do not have a statutory right of withdrawal.

 

Returns are only accepted:

  • After prior written approval,
  • Under conditions determined by Interioshops BV.

 

Custom-made, special-order or non-standard products cannot be returned.

 

If a return is exceptionally approved, all associated costs are borne by the business customer.

3. Damaged or Defective Products

 

If your product is damaged or defective upon delivery:

  • Notify us as soon as possible at info@refurbishedmiller.com
  • Include clear photos and a description of the issue

 

For consumers (B2C), statutory conformity rights apply.

 

For business customers (B2B), visible defects must be reported within five (5) working days after delivery.

4. Important Notice Regarding Payment Disputes

 

Initiating a chargeback or payment dispute does not automatically constitute a valid cancellation or return.

 

The purchase agreement remains in force unless lawfully terminated under applicable law.