Terms and Conditions

GENERAL TERMS AND CONDITIONS

 

Interioshops BV – RefurbishedMiller.com

Article 1 – Definitions

 

Entrepreneur: Interioshops BV, established in the Netherlands.

Consumer (B2C): A natural person acting outside a trade, business or profession.

Business Customer (B2B): A natural or legal person acting in the exercise of a profession or business.

Distance Contract: A contract concluded via an organized system for distance selling.

Right of Withdrawal: The right of a consumer to cancel the agreement within 14 days.

Durable Medium: Any instrument enabling storage of information for future reference.

Article 2 – Identity of the Entrepreneur

 

Interioshops BV

Cornelis Houtmanstraat 24

7825VG Emmen

The Netherlands

 

Chamber of Commerce: 59942797

VAT: NL853704235B01

Email: info@refurbishedmiller.com

Phone: +31 (0)85 0437291

Article 3 – Applicability

 

These Terms apply to all offers, agreements and deliveries between the entrepreneur and B2C or B2B customers.

 

Mandatory consumer law of the consumer’s country of residence remains applicable.

Article 4 – The Offer

 

Offers are non-binding.

 

Descriptions and images are indicative. Minor deviations do not entitle the buyer to compensation or termination.

 

Prices are exclusive of VAT unless stated otherwise.

Article 5 – Formation of the Agreement

 

The agreement is concluded upon acceptance and confirmation by the entrepreneur.

 

The entrepreneur may refuse orders or impose additional conditions.

Article 6 – Right of Withdrawal (B2C Only)

 

Consumers may withdraw within 14 days after receipt.

 

Notification must occur within 14 days. Return must follow within 14 days thereafter.

 

The consumer is only liable for diminished value resulting from handling beyond what is necessary to assess the product.

 

Return costs:

  • Accessories: 7.50 – 35EUR
  • Chairs/desks: 50 – 195EUR

 

Refund within 14 days after receipt of returned goods.

 

No right of withdrawal applies to B2B customers.

Article 7 – Delivery and Risk

 

For B2C: risk transfers upon delivery.

For B2B: risk transfers upon dispatch.

 

Delivery times are indicative and not binding.

Article 8 – Conformity and Warranty

 

8.1 Consumers (B2C)

 

Legal Conformity

 

If a product does not conform, the consumer is entitled to:

  1. Free repair or replacement;
  2. If not possible or unsuccessful: price reduction or termination.

 

Repair or replacement shall:

  • Be free of charge (transport, labour, parts),
  • Be completed within reasonable time,
  • Not cause significant inconvenience.

 

These rights apply for at least two (2) years under EU Directive 2019/771.

 

During the first twelve (12) months after delivery, non-conformity is presumed to have existed at delivery unless proven otherwise.

Commercial Warranty (Additional 5 Years)

 

In addition to statutory rights, a commercial warranty of five (5) additional years applies (total 7 years).

 

Years 3–7:

  • Structural and mechanical defects covered.
  • Replacement parts free of charge.
  • Transport covered for valid claims.
  • Labour at consumer’s expense.
  • Termination excluded unless required by mandatory law.

Refurbished Nature

 

Minor cosmetic imperfections consistent with refurbished products do not constitute lack of conformity.

Exclusions (B2C)

 

Not covered:

  • Normal wear and tear
  • Wear parts (wheels, arm pads, upholstery)
  • Misuse
  • Unauthorized modifications

8.2 Business Customers (B2B)

 

Warranty Period

 

Seven (7) years from delivery.

 

Years 1–2

  • Repair or replacement at entrepreneur’s discretion.
  • Labour included.
  • Transport covered for valid claims.

 

Years 3–7

  • Parts-only warranty.
  • Labour at buyer’s expense.
  • Transport to entrepreneur at buyer’s expense unless agreed otherwise.
  • No right to termination.

Reporting Obligation (B2B)

 

Visible defects must be reported within five (5) working days.

 

Failure results in loss of rights.

Article 9 – Retention of Title

 

9.1 Standard Retention

 

All goods remain property of the entrepreneur until full payment of all amounts due.

9.2 Extended Retention (B2B Only)

 

Retention extends to:

  • Claims from resale,
  • Processed goods,
  • Incorporated goods.

 

Entrepreneur acquires proportional co-ownership where applicable.

9.3 Advance Assignment (B2B Only)

 

Business customers assign in advance all receivables arising from resale of retained goods.

 

Upon default, entrepreneur may collect directly.

9.4 Right of Recovery

 

In case of non-payment or insolvency, entrepreneur may reclaim goods and enter premises where legally permitted.

 

Recovery costs borne by buyer.

Article 10 – Payment

 

Payment must be made within agreed term.

 

Late payment results in statutory interest and collection costs.

 

Entrepreneur may suspend delivery in case of overdue payment.

Article 11 – Payment Disputes and Chargebacks

 

11.1 General

 

A chargeback or payment reversal does not constitute lawful termination.

 

The payment obligation remains unless the agreement is lawfully dissolved.

11.2 Consumers (B2C)

 

Statutory rights remain unaffected.

 

If a payment dispute is initiated without valid legal grounds and resolved in favor of the entrepreneur, the outstanding amount remains due.

11.3 Business Customers (B2B)

 

Unjustified chargebacks constitute material breach.

 

The full amount becomes immediately due.

 

Entrepreneur may suspend deliveries and claim statutory commercial interest and recovery costs.

Article 12 – Limitation of Liability

 

12.1 B2C

 

Liability is limited to what is permitted by mandatory consumer law.

12.2 B2B

 

Liability limited to:

  • Repair,
  • Replacement,
  • Or invoice value of product.

 

Indirect damages, loss of profit and consequential damages excluded.

Article 13 – Force Majeure

 

The entrepreneur is not liable for failure due to circumstances beyond reasonable control, including but not limited to:

  • Supply chain disruptions
  • Transport interruptions
  • Government measures
  • Natural disasters
  • Strikes

 

Performance may be suspended during force majeure.

Article 14 – Complaints

 

Complaints must be submitted within a reasonable time after discovery.

 

For B2B, visible defects must be reported within five (5) working days.

 

Complaints will be answered within 14 days.

Article 15 – Governing Law and Jurisdiction

 

Dutch law applies.

 

Mandatory consumer protection rules of the consumer’s country remain applicable.

 

The Vienna Sales Convention (CISG) is excluded.

Article 16 – Final Provisions

 

If any provision is invalid, the remaining provisions remain in force.

 

Additional provisions may not be to the detriment of consumers.